I have not received my confirmation email:
Try looking in your JUNK MAIL or SPAM MAIL and you may see the CONFIRMATION email that the system sent out to you when you first tried to register. If you can find it there then simply click on CONFIRM and all will be resolved. If there is no email from F Marketing Limited there in either of those boxes then please let us know.
I have experienced transaction problems:
Please Contact us firstname.lastname@example.org
I have been banned:
Your access will be banned if we have found that you have been conducting:
• Giving out other people`s personal details
• Ripping off other users of this site - that means fraud, a prosecutable offence
• Promotion of harmful, illegal activities
We investigate most complaints. If you think you have been banned unfairly, then email us at email@example.com and explain why. Any decision after that will be final.
I forgot my password:
Enter your username and email address when you click here and we'll send your password to you.
What name will I see on my bank statement for this website:
You will be billed discreetly.
How does billing work on this website:
Your credit card will be charged the amount you agree to spend.
How do I cancel my account:
Please note that you will only be charged for credit or membership packages you have purchased. However, if you'd still like to cancel please firstname.lastname@example.org
I want to join, but my credit card is not working on the site:
We accept VISA and Mastercard credit cards. Please verify the first and last name entered, card type, credit card number, and the CVV number.
Declined and pending transactions:
In rare cases, when a credit card purchase is declined, you may still see a pending charge on your credit card balance for a few days. This pending charge will go away by itself and you will not be charged anything since the purchase was declined.
Here is the technical explanation...
This unusual situation may arise when your credit card bank approves the transaction but the payment processor still denies the transaction because, for example, the address you entered did not match the billing address or your CVV number was incorrect. In this case, the credit card puts a hold on the funds for up to 7 days, but since the payment processor declined the transaction, the funds will not be withdrawn.
The only way for the hold to be released early (before it goes away naturally in a few days) is for the payment processor to fax an authorization letter to the credit card bank, which they will not do because it is impractical. So please be patient and just wait the few days for the hold to be released.
Based on our experience, this happens more often with debit cards, and it is particularly annoying when it happens with gift cards and pre-paid cards. The funds will be released back to the gift card, but it just takes longer.
Please understand that there is absolutely nothing we can do to help or speed up the process.
In some cases, a purchase may show up on your credit card statement as having been made on a different date, usually a day or two after you actually made the purchase.
This can happen for a number of reasons such as bank holidays, weekends, differences in time zones across countries, etc.
It may look as if you were double-charged or otherwise over-billed when you see more transactions on a given date than you made, so just keep in mind that they are likely just transactions from a previous day.
The prices you are charged for token packages are clearly posted and we never charge any additional fees.
All of our prices are set in US Dollars.
Our payment processors use the current exchange rates to charge prices in other world currencies. These prices may change every day as the market exchange rate changes. The currency exchange rate offered by our payment processors will likely be slightly worse than the global market rate since that is how they charge a fee for the currency conversion.
We offer several different payment processors so that our members can use the one that offers them the best price.
Unlike other websites, we do not discriminate between countries and charge members from some countries more than others.
If you would like a refund, please contact email@example.com and we will do our best to help you.
We are able to issue token refunds for:
Technical problems ( the site breaks and takes your tokens.)
We are NOT able to issue token refunds for:
Unsatisfactory private shows (please end the show as soon as possible.)
Tips (Tips are gifts and cannot be reversed.)
Group shows and Spy shows ( you can leave these shows at any time.)
If you contact the payment processor or credit card company directly and ask them for a refund, our system will automatically assume that the charge came from a stolen credit card and will blacklist you from ever returning to our website.
Disputed charges and fraud:
Any sort of disputed charge, charge-back, stop-payment, or anything else that prevents us from collecting the funds on a purchase that you made will be treated as fraud. Your account will be blacklisted and we will fight to the fullest extent of the law to collect the funds for our models.
Even threatening to dispute a charge with your credit card or bank will likely lead to your being banned.
If a transaction results in a disputed charge by mistake, we may allow the member an opportunity to repay the balance to bring the account back into good standing.
1. You will need to contact firstname.lastname@example.org with a detailed explanation of what caused the disputed charge.
2. After repaying the balance, you will need to contact email@example.com again and your account will be reinstated.
NOTE: It is very important that you repay any disputed charges through our system, because if you simply call your credit card company and have the chargebacks reversed, we do NOT receive those funds and therefore your account would not be reinstated.
How do I chat with the models:
What is the difference between Private 1-on-1 chat and Show Mode:
How does show mode work:
How does cam to cam work:
How does spy mode work:
How does tipping work:
How do I become a model:
Please contact us firstname.lastname@example.org. We will review your application and contact you in a few days.
A Note on Chargebacks and Fraudulent Transactions:
All chargebacks are thoroughly investigated and may add you to a blacklist with our processor, which will complicate future online purchases. Denying a purchase that you have made is illegal and will result in an investigation which can lead to heavy fines or other legal action toward you. Your credit rating can be affected by false claims of fraud. If you have any questions or concerns, please contact us to clarify the matter.